GoldenStar Privacy Policy

At GoldenStar Casino, we are committed to protecting your personal data and respecting your privacy while you enjoy our slots, live casino, jackpots and sports betting services. This Privacy Policy explains how we collect, use, store and protect your information when you visit goldenstar-casino.com, register an account, make deposits or withdrawals, or contact our support team. By using our services, you agree to the practices described below.

GoldenStar Casino is operated by Novatrix SRL, registered in Costa Rica, under an E-gaming licence issued by the Tobique Gaming Commission. Payment processing is carried out through our payment agent Vixatrix Limited (Cyprus), and Paysafe transactions are handled by Tronabriz Limited. We work with these partners to ensure your payments and personal data are processed securely and lawfully.

Information We Collect

When you create an account or use our platform, we collect several categories of information necessary to provide our services, comply with regulatory obligations, and prevent fraud.

• We collect registration details such as your name, date of birth, e-mail address, phone number and residential address.
• We gather identity verification documents, including government-issued photo ID and proof of address, as part of our KYC procedures.
• We record your payment information, including the deposit and withdrawal methods you use, such as Visa, Mastercard, Skrill, Neteller, iWallet, Paysafecard, Interac, bank transfer, Bitcoin or CoinsPaid.
• We track your gaming activity, including deposits, withdrawals, bets, wins, bonus usage and loyalty points earned, to manage your account and improve our services.
• We collect technical data such as your IP address, device type, browser information and login timestamps for security and fraud-prevention purposes.
• We store communication records when you contact our customer support via live chat, e-mail or social channels including X, Instagram, Telegram, WhatsApp and Facebook.

How We Use Your Information

We use the information we collect for legitimate business purposes connected to operating GoldenStar Casino as a licensed gaming operator.

• We use your data to verify your identity, confirm your age, and ensure you are eligible to play under our terms.
• We process your payment details to handle deposits, withdrawals and to comply with anti-money-laundering obligations.
• We use your account activity to calculate loyalty Complimentary Points, manage your VIP status, and apply eligible bonuses such as our welcome package, cashback offers and free spins promotions.
• We may use your contact details to send you promotional offers, unless you have opted out or you are located in Sweden, where bonuses and promotions are not offered.
• We analyse aggregated data to improve our website, game selection and overall player experience.
• We retain records as required by our licensing authority and applicable anti-fraud regulations.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to recognise returning players, remember your preferences, and analyse how you interact with our platform. You can manage cookie settings through your browser, though disabling certain cookies may affect the functionality of our desktop, mobile browser or installable app versions.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information in the following circumstances.

• We share data with our payment agent Vixatrix Limited and payment processor Tronabriz Limited to complete transactions.
• We may disclose information to regulatory authorities, including the Tobique Gaming Commission, upon lawful request.
• We share necessary data with game providers such as NetEnt, Pragmatic Play, Evolution and other listed studios to enable gameplay and enforce jurisdictional restrictions.
• We may share information with law enforcement or fraud-prevention agencies where required by law.
• We may transfer data to service providers assisting with customer support, verification, or IT infrastructure, under confidentiality obligations.

Data Retention and Security

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including compliance with legal, accounting and licensing requirements. Our GoldenStar Casino platform employs industry-standard security measures, including encryption and restricted access controls, to protect your data from unauthorised access, loss or misuse. However, no transmission method is completely secure, and we cannot guarantee absolute security.

We require that all false or incomplete KYC documents be corrected before any withdrawal is approved. If verification cannot be completed, we reserve the right to refuse payout and terminate the associated account, in line with our identity-verification procedures.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data. We aim to honour these rights wherever applicable.

• You have the right to request access to the personal data we hold about you.
• You may request correction of inaccurate or incomplete information.
• You can ask us to delete your data, subject to our legal and regulatory retention obligations.
• You may object to or restrict certain processing activities, including marketing communications.
• You can withdraw consent for optional data processing at any time by contacting our support team.

To exercise any of these rights, you can reach us at support@goldenstar-casino.com. Our customer support team is available 24/7 via live chat and e-mail, in English and Russian, to assist with any privacy-related questions.

Restricted Jurisdictions and Age Requirements

We do not knowingly collect personal data from individuals under 18 years of age or from residents of restricted countries listed in our terms, including but not limited to the United States, United Kingdom, and several other jurisdictions. If we discover that we have inadvertently collected data from a restricted or underage individual, we will take steps to delete such information promptly. We also remind players that using a VPN to bypass geographic restrictions is not permitted and may lead to confiscation of winnings.

Third-Party Links

Our website may contain links to third-party sites, including payment providers and social media channels. We are not responsible for the privacy practices of these external sites, and we encourage you to review their respective policies before sharing personal information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or licensing requirements. Any updates will be posted on this page, and we encourage you to review it periodically. Your continued use of GoldenStar Casino after changes are posted constitutes acceptance of the revised policy.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact our support team at support@goldenstar-casino.com. We are here to help and will respond to your enquiries as promptly as possible.